Welcome to Simply Home Entertainment!
Simply HE is Europe’s largest and most experienced specialist video supplier, currently serving over a quarter of a million customers world-wide from our dedicated mail order distribution centre. Established for over 20 years, we offer a complete range of over 5,000 special interest titles, which is constantly updated to feature as many new titles as possible.
Apart from our mail order business, Simply HE also specialises in producing original aviation, military and maritime programming and have had partnerships with the BBC, Channel 4 and the Discovery Channel in bringing classic television series and documentaries to DVD for general sale.
Simply Home Entertainment is part of the Simply Media Group.
We would like to offer you our assurance that your personal information will be treated in the strictest confidence and kept private.
Frequently Asked Questions
What forms of payment do you accept?
Customers can order through the website using a credit/debit card. Alternatively orders can be paid by cheque or postal order – if you wish to make a payment by cheque or postal order, you must send your order through the post to Simply HE, P.O. Box 269, Barnstaple, EX32 2AL.
Is it safe to use my credit or debit card?
Our online shop uses industry standard encryption for the storage and transmission of information - giving you peace of mind.
What is Download to Own?
This is where you can download the DVD to your PC rather then it being sent through the post., more information can be found by clicking the link below
Please note, download is only supported on Windows and not Mac OS.
Digital content can be played using Windows Media Player only.
www.simplyhe.co.uk/download_info.htm
What about privacy?
We offer our assurance that we endeavour to protect your privacy and will only use information you provide to process your orders and to offer more of a personalised service. From time to time, we may also inform you of changes to our services and to let you know of any special offers or recent releases that we think may interest you. If you do not wish your details to be passed on to carefully selected companies you can choose this option within ‘My Account’.
Do you accept international orders?
Yes we do despatch orders to oversees – postage charges will apply and will be charged at the current rate applicable (prices subject to change).
How do I keep track of my order?
- 1. When you place an order, you will receive an email confirmation of your order.
- 2. You can then track your order using ‘My Account’ and our on-line tracking facility – this allows you to view your complete order history, along with the current status of each order. From time to time we may despatch your order in separate shipments as stock is made available.
- 3. If an order is held in backorder we will endeavour to supply this to you within 28 days – if there are any further delays you will be notified.
How much do you charge for delivery?
Postage and packing for the UK is charged at £1.99 for orders below £30 and postage if free on all orders over £30. Overseas postage is charged at the current applicable rate and is subject to change.
What is your returns policy?
We strive to ensure our customers are happy customers. To this end, if you are unhappy with a product for any reason, you can return the product to us within 30 days under our full money back guarantee. Should you wish to return an item, please ensure you enclose your full details so a credit can be issued correctly, and post to: Simply Home Entertainment, PO Box 855, Northampton, NN4 4AX.
If the product is faulty or damaged, we will offer a replacement or a refund for the price of the product. Replacements will be dispatched upon the receipt of a returned item.
We are happy to refund the delivery charge if the return is due to our error. We will accept the return of all other items only if they are unopened and in the condition they were originally sent. A full refund will be issued for the price of the product if the goods are returned as detailed, within 30 days. This does not affect your statutory rights.